Core Services
Shopify vs Magento
Let's take a extensive look at two of the industry's biggest and fastest-growing ecommerce platforms
eCommerce platform overview
Your Online Business
Costs
Bespoke design, development
Infrastructure
Integration options
Global perspective
B2B eCommerce for wholesale
Platform growth & support
Other considerations
For New or Growing Businesses
Basic Shopify
$29/month + 2.9% credit card fees
Everything you need to start a new company. Excellent for new businesses with a small selection of products. Sites that are distinct need their own license.
Magento OpenSource
is completely free! (At least, the download is)
A versatile, open source, free platform for small businesses and developers. There are less features. Earlier called “Community Edition,”
Shopify
$79/month + 2.6% credit card fees
All the tools you need to grow your company. Compared to Basic, transaction expenses are lower. designed to expand product lines and boost traffic. for small groups of 5 people or less. Sites that are distinct need their own license.
Magento Commerce Starter
Beginning at $2,000 per month
Highly recommended for small to medium-sized businesses who are just getting started online. Pricing is modest at first and increases as sales climb. Business-to-business transactions are not included in this. Magento Enterprise was the former name for Magento Commerce.
Shopify Advanced
$299/month + 2.4% credit card fees
Advanced features to support company expansion. enhanced transaction fees, thorough reporting, and integration of third-party shipping throughout the checkout process. A bigger group may fit on 15 chairs.
For Medium - Large Companies
Shopify Plus
Starting at $2,000 per month with variable transaction fees
Large businesses and high volume merchants may benefit from enterprise-grade solutions and specialized assistance. 100% SaaS, with a B2B solution for companies selling in the channel of wholesale/retail.
Magento Commerce Pro
Monthly rates begin at $3,416.
Large businesses should take this option into consideration if they need devoted, enterprise-grade reliability and availability. Prices increase in stages in accordance with yearly sales. Pro also gives customers access to the wholesale B2B ecommerce solution so they may sell to retailers online. Magento Enterprise was the former name for Magento Commerce.
*Please note that all prices are list prices as of March 2022. All prices are subject to change and may differ depending on the specific customer
Shopify vs Shopify Plus
Why is there a Shopify Plus?
Although the Shopify and Shopify Plus plans share a cloud-based SaaS (Software as a Service) architecture and backend technology, each is targeted at a certain kind of merchant. Small- to medium-sized businesses, entrepreneurs looking to validate a proof of concept, and mom-and-pop shops were all targeted while creating Shopify. On the other side, Shopify Plus merchants are well-established, high-growth, high-volume businesses seeking to expand quickly and successfully.
A 1% increase in site conversion might have a significant impact on big businesses, which is why it is important to have extras like the option to customize the checkout process, improved APIs, additional functions like tax validation and B2B, and lifetime maintenance.
Starter vs Pro versions of Magento Commerce
What makes Starter and Pro different from each other?
As previously indicated, Magento Commerce is the new name for Magento Enterprise Edition (EE). The "Free" version was formerly known as Magento Community Edition (CE). For the functionality of your online consumer site and the fundamental Magento eCommerce platform, there is almost NO DIFFERENCE between Starter and Pro. The B2B eCommerce and Magento Business Intelligence modules, which each come with five dashboards and seventy-five reports out of the box, are included in the Pro version of the Commerce package.
If you don't need all of the extra capabilities, you can easily upgrade your Starter subscription to include Magento BI for around $100 per month. Dedicated servers and high-availability infrastructure are the last changes in the Pro edition; we'll talk more about them later.
E-Commerce Enterprise
New brands must be able to launch rapidly, leave a lasting impression, and quickly pick up the skills necessary to operate a new company in a challenging technological environment. The main barrier in this case is often a dearth of internal skills to build and sustain the site and server infrastructure over time. Both Shopify and Magento provide workable entry-level options for these situations that are paid at reasonable monthly rates, however we would advise caution when embracing the “free” Magento Open Source. You get what you paid for.
To meet rising market demand and traffic or to shift more income from traditional sales channels to digital channels, existing businesses usually try to address platform scalability issues. In addition to cost, other factors that might be crucial include the ability to expand traffic worldwide and a finance plan that allows for exponential growth without breaking the bank.
One Piece of Advice: Predict your global traffic, sales, and orders for the next few years, taking into consideration seasonal or cyclical traffic spikes. Magento Starter, Magento Pro, or Shopify Plus would be overkill if your company currently generates less than $1 million in annual sales and anticipates moderate traffic increase (10%) over the next three years. Therefore, restrict your alternatives to the more affordable choices.
In order to start with a very high ceiling for growth and minimize the cost of future upgrades, brands anticipating quick expansion (and backed up by considerable expenditures in digital marketing, social platforms, and client acquisition) should carefully consider more advanced solutions.
As a consequence, starting with Magento Starter, Magento Pro, or Shopify Plus is a fantastic idea.
Costs
Costing out your online business is a difficult and confusing undertaking, but it's essential for staying profitable. The four types of costs directly related to your eCommerce platform are as follows:
COST 1: Transaction fees and software licencing
You have a number of options, as shown in the chart above, to aid in your planning and budgeting.
Although there is a monthly membership fee for each edition, one of the most crucial aspects that companies sometimes ignore is the variation in per-transaction costs. Traditionally, the majority of eCommerce platform providers would let you connect to an external payment gateway (such as Authorize.net, Paypal, or Stripe), and your rates would be negotiated directly with the gateway while the platform provider would be the one who provided the eCommerce software. In order to extend their services as your organization expands, the major platform providers have recently switched to a cloud-based SaaS (Software as a Service) platform that relies on per-transaction costs. In other words, you can end up spending far more each month on transaction fees than on membership fees.
Shopify offers a lot more options and better prices for small enterprises if you only need to get started and don’t have an in-house development crew. The best options depend on how many products you have on your website; Basic Shopify or Shopify are both viable options. With a basic site theme, getting started is straightforward and doesn’t involve hiring a developer. Magento Open-Source is available, however using it would need hiring a developer and having your own hosted server infrastructure. Unless your IT team has extensive experience managing websites, this is not recommended.
Shopify and Advanced Shopify are the most cost-effective options if your online sales goal is between $10,000 and $800,000 per year. In order to experience exponential development and move from $100,000 to $1,000,000+ in two years, Advanced Shopify’s more favorable transaction rates are unquestionably what you need. The only option with Magento that makes sense in this category is Commerce Starter, but it is significantly more expensive than Advanced Shopify, and the costs even start to compare and exceed Shopify Plus, which has the most features and the most affordable transaction fees among all the vendors and versions above.
The arithmetic for Magento Commerce “Pro” does not make sense under any circumstances unless you can work out a cheaper rate with your credit card payment gateway or you need a wholesale B2B eCommerce site to complement your direct-to-consumer site. Pro will cost much more than Magento Commerce Starter or Shopify Plus between $100,000 and $5,000,000 in annual online sales. B2B is only supported by Shopify Plus and Magento Commerce Pro (a wholesale eCommerce site for buyers, sales reps, and merchants). Additionally, Shopify Plus is much less expensive than Magento Commerce Pro since it contains B2B. Again, the rates you can get in advance for credit card transactions as sales increase and your ability to haggle with the platform provider will decide the actual cost.
Costs of Shopify Plus
If you're prepared, the normal monthly fee is $2,000, and Shopify will start charging you after $800,000 in monthly online sales.
- Given that the overwhelming majority of your customers are domestic and use Visa and Mastercard, the fee for domestic credit cards should be 2.15% + 30 cents (as long as they are not AMEX).
- AMEX and international credit cards: 3.15 percent + 30 cents
Fee per transaction — If you use an external gateway rather than Shopify Payments, there is a transaction fee of 0.15%.
Shopify Plus requires a one-year commitment to get started. Once a month, it is paid. The first bill you get from Plus will be sent 30 days after you join up. In any event, whether utilizing Magento or Shopify without using Shopify Payments, understanding and negotiating charge rates with your payment gateway provider based on predicted sales is essential for long-term cost analysis.
COST 2 - Third-Party Application Software Licensing
The total of all of their parts is more significant than the sum of all of their parts. Important components of the puzzle include things like shipping connections, tax calculations, payment gateways, returns modules, blogs, customer assistance, email and social integrations, A/B testing, tagging & analytics, reviews, product recommendations, and more.
You must prioritize what you need both at launch and beyond, just as with everything else. Although you won't necessarily need all of this on day one, it's easy enough to get price quotes from sellers of third-party applications and make arrangements in advance to prevent unpleasant surprises.
Keep in mind the small print and the possibility that some of the essential third-party programmes you need may be bundled in higher editions; for instance, Shopify Plus includes Avalara's Avatax in the software licensing but excludes it from Shopify.
COST 3: Implementation Fees for Creating Custom Features and Integrating Applications and Building the Site
If your company sells a modest number of products, you probably won't need much technical help or extra funding to build your website on your own. The complexity of the technology required to get online increases in proportion to a company's size. Design requirements, product data and digital assets, integrations, and modifications are the most crucial factors in deciding whether you need a partner and how much you are willing to spend.
Some companies might purchase an existing theme on the market for design purposes and then rapidly move on. Other companies are far less willing to make concessions when it comes to creating a distinctive online presence since they depend so much on their brand and creative design. Both Shopify and Magento provide ways to adapt to your creative needs, but doing so will cost you in both cases. Magento has a slight edge in that developers can more easily change the front-end to meet your particular style and feel. The power that Shopify Plus offers compared to other Shopify versions is enormous.
Just keep in mind that the longest part of the project is usually the design iterations; if you don’t have a partner that can convert unique designs into a responsive mobile and desktop web experience, things might easily get out of hand.
Because of this, Brad Advertising employs both front-end engineers and creative designers who work together to improve the user experience.
DATA FOR PRODUCTS & DIGITAL ASSETS – An outstanding end-user experience requires the integration of all of your SKUs, product & lifestyle photos, and product information at some point. The sheer number of products, categories, and SKUs will add cycles to any project if the data is difficult to gather or organize into something that can be fed into the platform database. Many graphics and design teams are also ill-equipped to produce a huge volume of high-resolution images in an orderly way that a database can understand; integrating them into the project early with clear objectives is essential to controlling asset development costs.
INTERFACE – Both Magento and Shopify provide markets with many of the same out-of-the-box integrations with third-party applications, as well as an open API web service for exchanging information such as orders, shipments, refunds, and inventory with your ERP system. They both essentially provide the same options, albeit depending on your back-end ERP system, one may have more capabilities than the other and need more or fewer custom interfaces.
CUSTOMIZATIONS – Because each company, even those in the same industry, is different, customized development will be required to accomplish certain objectives that cannot be attained via fundamental commerce elements. You should consider third-party programmes and plugins if Magento and Shopify are unable to finish the job. You will need to create your own if they are not available to meet your demands. Both Magento and Shopify include coding and scripting languages that let developers to improve the platform’s default functionality. Additionally, starting from scratch will undoubtedly increase the project’s scope and cost.
With most projects starting in 2-4 months, Shopify has a reputation for being speedy. Shopify has always provided software as a service, and it works hard to streamline the process for programmers and brand eCommerce executives. Their wide range of goods, automated infrastructure, and tried-and-true integrations have all served to illustrate this. If Shopify can’t handle it, you can often find an app in their app store that does, or if you have the means, you can create your own.
The average time to accomplish a Magento project is 4 to 8 months. You would also regularly need resources like developers, architects, infrastructure system administrators, deployment pros, QA staff, etc. In summary, server setup and software modification for Magento cause the go-live time to be longer than usual compared to Shopify. A new vendor-hosted, Magento-optimized infrastructure called Magento Commerce, however, is receiving significant investment from the company (Cloud). Therefore, Magento customers that host with Magento may be able to significantly cut both the time to launch and the costs related to site maintenance.
COST 4 - Ongoing Support and Enhancement Costs
The biggest hidden variable expenses in any eCommerce firm after launch are the fees associated with maintaining and updating your website.
Each platform's "Phase 2," or the features that must be postponed in order for the site to debut on time, are the obvious candidates. When it comes to technical support for the whole infrastructure environment, Magento is renowned for having a high overhead that, if set incorrectly, may severely impair site performance and the user experience as a whole.
As a SaaS platform, Shopify does not have this problem and enables companies to go straight to Phase 2 and beyond. Given the open environment, this isn't always the case with Magento, but it is a well-known fact. Nevertheless, it could be less of a bother if Magento hosts your environment.
Post-Go-Live Assistance
First 30 days – After your site is online, most installation contracts include a temporary support or warranty period that eventually expires. To ensure stability, fine-tuning, and hands-on training for all business users who will be working with a new production website and order processing, we recommend at least 3–4 weeks of post-go-live help.
12 to 6 months – A common monthly retainer contract for a duration of 6 or 12 months is usually to offer continued technical support, development, and feature additions that build on your new foundation, depending on your demands for phases 2, 3, 4, and so on.
The main emphasis is on investigating revenue-generating options that will eventually improve traffic, AOV, and conversion rates. Examples include adding best sellers and product recommendations, site reviews, A/B testing, expanding into new countries and geographies, creating bespoke product bundles, issuing refunds, integrating customer care, and many more opportunities to delight your customers and grow your company.
Expansion to Multiple Sites
Finally, many firms will decide to develop one or more more targeted shops or international sites after the launch of your first site. By including additional shops and store views inside your current Magento Admin instance, Magento users may quickly expand their number of sites. Ten sites for Shopify Plus members are included in the SaaS licensing price. Plan accordingly since every site requires a separate license from normal Shopify.
Control and personalization!
At some point, you'll want to alter the "look-and-feel" of your site's design, make changes to the way your checkout works, and add new features. Application control is alluring, but beware.
Prior to thinking bespoke, always take your company needs into account and examine third-party application markets. Both Shopify and Magento provide a substantial selection of unique themes and modules that are compatible with both platforms. These might be a handy, easy way to provide more features without needing to learn specialized code.
One word of caution: if you use a third-party programme, the third-party app developer, not the platform providers, will be responsible for providing support for that application. Do your research and read the evaluations!
Considering going custom?
Shopify is SaaS (Software as service) platform, thus you don’t have access to the source code but you can make all changes and development related storefront and don’t need to be concerned about it running properly on Shopify’s servers as Shopify dedicated server admin active and monitoring 20*7. They prioritize templates and comfort by placing an emphasis on speed-to-market above control. However, if it’s essential, it is possible to modify the Shopify experience.
- There are Shopify Themes, a sizable collection of unique desktop and mobile themes to choose from, arranged by category or industry. If none of these solutions suit your needs, a bespoke theme may be created and developed to meet your precise branding needs. Sometimes it is simpler to create a new Theme from scratch than to buy an existing one and spend a lot of time trying to customize it to the unique requirements of your business. But until you're ready to go custom, there are a few off-the-shelf options that should work for small enterprises.
- In terms of FUNCTIONALITY, Shopify offers a number of options to enable you to alter if it isn't currently available in the Shopify application or the Shopify Marketplace, but Shopify Plus includes cart scripting, dedicated APIs with better throughput, and checkout experience customization. If these solutions are unable to address your more particular needs, you may collaborate with PIVOT or another technology company to create a custom application that integrates with Shopify or Shopify Plus directly.
With a long history, Magento has established itself as a flexible, open-source platform that is simple for businesses and software developers to adapt to their specific needs.
Anything you can imagine can be built with Magento as long as it complies with accepted web standards. Magento has a little edge over Shopify Plus in this area, and clearly over regular Shopify.
The core code base of Magento has been modified by brands working with developers, enabling an infinite number of changes and revisions to both the functional operations influencing a user’s experience from product browsing to checkout. Larger companies with the resources and patience to consider the trade-offs involved in changing Magento’s code base will benefit most from all of this flexibility.
Last but not least, the bulk of modifications revolve on front-end design, and both systems provide comparable freedom in this area. App stores should be able to accommodate the majority of your requests for additional custom site features; otherwise, custom-code may be written to achieve the required goals. Magento is the best option if complete control over the whole stack is still important to you.
Infrastructure
Application control is connected to infrastructure control over the server and network infrastructure that run the programme and regulate user traffic. Any business faces a significant challenge in managing its own web and database servers, monitoring software, cache servers, content and file storage, and ensuring 99.9% uptime, and the majority of businesses lack the technical expertise to do it successfully. Furthermore, the pace of technological advancement makes it difficult for even the most seasoned IT system managers to keep up with the rapid changes in the digital world.
Given its reputation as a platform that is easy to use, dependable, fast, scalable, and completely hands-off for its users, Shopify is the clear winner in this category for a hands-off, SaaS approach. Shopify manages the technical back end grunt work so that you can continue doing business even during busy times. When holiday traffic spikes, you can be sure that your site will simply function and that you won’t have to stay up all night resolving problems with your web application or cache servers. High-growth, high-volume retailers may benefit from Shopify’s scalability, reliability, and flexibility without the hassles, lengthy implementation times, or high cost of an on-premise solution. Most companies lack IT expertise, thus having a professional IT specialist on staff is crucial for these companies.
In the past, you had to first buy Magento before learning how to host and administer the application. You may now choose between hosting it yourself, using third-party cloud services like Amazon AWS or Microsoft Azure, or relying completely on Magento Commerce Cloud, the newest and most popular vendor-hosted alternative. Magento, however, is not a true SaaS solution, in contrast to Shopify. The brand-new Magento Commerce (Cloud) option simply means that Magento hosts the servers that are specifically made for Magento Commerce, but you are still responsible for managing the whole infrastructure unless you choose to pay Magento or another technology partner for managed IT services.
The advantages of “high availability infrastructure” and entirely exclusive hardware that is not shared with any other business are only available with the Magento Commerce Pro version. Despite the fact that Magento is investing heavily in this area to reduce overall IT strain, it is important to keep in mind that Magento Commerce Cloud is a new option for the company that is currently being developed. This might be a great option that brings service and customer support up to Shopify standards.
In conclusion, Shopify alternatives are the greatest value for smaller or developing businesses looking for a hands-off IT infrastructure. Due to its self-managed infrastructure and expensive entry level for Magento Commerce Starter, Magento is not recommended. Consider upgrading to the Pro version of Magento for high availability and dedicated servers if you run a big, quick-developing company and want total control over the source code.
Do your research on the requirements for supporting the environment as well as Magento Commerce Cloud. However, if you find that Shopify Plus fits all of your business needs and functionality requirements, this is unquestionably the greatest option for you to save the expense and worry of keeping servers running efficiently throughout the year.
Alternatives to Integration
No system, including your website, is a silo. eCommerce solutions include data from your own backend systems, such as your ERP, PLM, PIM, Digital Asset System, or other operational systems, to deliver a smooth user experience. You must interact with these crucial business systems in order to completely automate your online firm.
Third-Party Applications & Extensions
Running a completely optimized eCommerce business requires your ability to connect specialized services like refunds, tax rates, currency rates, and fraud detection to improve the overall online shopping experience. The open platform marketplaces provide a substantial and constantly developing range of Shopify and Magento options. Always begin with the Shopify App Store and then evaluate it in relation to your demands using the Magento Extensions Store.
In order to publish your data to them and grant them access to real-time user data, browsing behavior, orders, shipments, product data, imagery, and other catalog information, you will also install tracking pixels or scripts for a number of external parties, including Google, Amazon, Facebook, and others.
What to watch out for on Shopify
Shopify-specific apps are more likely to work. Everyone is using the same Shopify version, and all apps go through rigorous testing and validation before being allowed into the App store, making things easier for app developers. There are a few exceptions to this rule, but for tried-and-true programmes like Signifyd, email marketing, customer service, etc., programmers are seldom required, and the vast majority of programmes can be activated fast and simply.
A new code release may break a part of your website that was previously working well since Magento has an open-source code base with several versions that any developer may edit. Therefore, if you have changed the Magento core code in any way, installing or activating a third-party extension or app may not be as easy as it seems. It sometimes needs help from a developer, a third-party vendor, or Magento to work as intended. Find out whether the third-party application is approved to work with YOUR version of Magento before making a purchase, and see if you can contact any of their clientele.
Individualized INTEGRATION
For details on backend connectivity, contact your ERP provider. Most likely, your ERP provider has understanding of what is and is not practical and has experience integrating with both Magento and Shopify. Some of these interfaces, which are even marketed and offered as “eCommerce connectors” by ERP companies, may even require an additional fee. However, it is often advantageous to obtain it if the connection is supported and you don’t have to establish your own.
For additional business needs that necessitate unique integrations and go beyond what is provided in the marketplace, Magento and Shopify are equal in this sense. It is good to look at both the Shopify API and the Magento API Web Services to see whether they meet your baseline requirements for receiving and transmitting a variety of data and data types.
Global Perspective
Both Shopify Plus and Magento Commerce provide great opportunities for bigger or emerging companies looking to go worldwide, with Magento offering the best options for doing so based on a single store and into many other countries and currencies.
You need a fresh Shopify site for each unique market or region where you desire to do business. The way that Shopify’s basic editions handle international sales is as follows. Shopify Plus is an exception, since each license includes access to 10 unique sites, including B2B sites. As a result, if you are now using basic Shopify and want to expand worldwide, you should calculate if utilizing Shopify Plus 10 sites would ultimately be more affordable than getting additional licenses for each individual site on standard Shopify.
Magento’s “multi-site” architecture illustrates how you may have one website with several “stores” and store “views” underneath it.
Utilizing Magento has the benefit of allowing you to handle everything at no additional cost in one place. With the right IT professionals, this might be a very cost-effective alternative for a number of locations and provides a useful way to transfer data and content across them. The disadvantage is that it makes numerous places dependent on one another. In other words, if anything goes wrong with your code deployments or product loading, for example, it may immediately have an adverse impact on all associated shops and store views.
As a result, some companies with many regions or business units choose to physically isolate these online apps and databases instead of using shared resources. It ensures that the needs and issues of one area or business entity may be isolated from the needs and problems of another region or business entity, even if it may significantly raise your staff and IT costs.
To sum up, both provide comparable services and resources to aid your attempts to grow worldwide. Make sure you do a cost-benefit analysis for any impending growth.
B2B wholesale
In comparison to wholesale, direct-to-consumer is a totally distinct species, and the whole online experience is correspondingly more complex and specialized. Sales representatives, sub-reps, territories, single specialized retail locations, retail chains, bulk-replenishment, customer-specific pricing and promotions, term-based payments, and many other B2B-specific elements need a significantly different product than the all-inclusive B2C offering.
If you sell wholesale and want to provide special pricing to sales agents and merchants behind a secure login, you need either Shopify Plus or Magento Commerce Pro.
The most crucial piece of advice is to choose a platform that supports both B2C and B2B transactions. We would never suggest merging suppliers or utilizing Shopify for B2C and Magento for B2B. Select a single vendor, then link their retail and wholesale websites with ease using their resources, such as design and content. If you operate your own retail brick-and-mortar enterprises, Shopify now offers a POS (point-of-sale) option to supplement B2B and B2C online products.
Brad Advertising's extensive experience in the B2B Wholesale channel for consumer goods will help you with your omni-channel journey.
Encouragement of Platform Growth
When choosing a platform, it's critical that your business objectives and those of your partner line up for the best levels of help. Every business wants to grow traffic, improve conversion rates, and increase online sales. Utilizing platform suppliers whose license and revenue models are closely associated with your sales development may be a smart decision, despite the fact that it may seem terrifying. In spite of the fact that it may seem counterintuitive for a company to link vendor incentives to your sales, consider the higher levels of support you would get if you developed alongside the brand.
Other vendors only provide you software and depend on your ongoing expansion to bring in maintenance income. A long-lasting, mutually advantageous collaboration that fosters innovation and steady development may be created through aligning incentives.
Support Shopify
The company's top-notch, round-the-clock customer assistance is accessible by phone, email, live chat, and a comprehensive knowledge base in all Shopify versions. Because of its accessibility and service offerings, Shopify triumphs over Magento. Each transaction also directly affects Shopify's revenue from payments. Their launch success and ongoing customer growth impacts their overall profitability. In order to understand how to utilize the platform and optimize content so that it focuses on your growth, they provide their support staff with fantastic tools.
Shopify Plus Support
On Shopify Plus, you have access to the "white glove" method for big, rapidly growing enterprises with the following ongoing services:
- The Merchant Success Program
- Shopify Flow's automation and solutions designed specifically for raising crucial KPIs will reduce your work.
Program for Merchant Success
For all Shopify Plus businesses, there is a programme called the Merchant Success Program.
There are three parts to the Merchant Success Program:
1. The Merchant Success Manager
2. Senior Gurus exclusively provide Shopify Plus businesses 24/7 Priority Support.
3. Access to the Shopify Plus community group
Staff members that are dedicated and function as an extension of your team, according to the merchant success manager. Your primary point of contact at Shopify Plus is the MSM, who acts as your eCommerce consultant and is well-versed in all facets of the software as well as trained to provide guidance on online sales. For instance, they may help you increase conversion rates and site speed, decrease bounce rates, learn about the best sellers in your niche, and, of course, help you resolve any problems you may be having.
24/7 Priority Support – Shopify Plus business owners get access to a special “Priority” support network. You may get in touch with them via phone, email, or live chat (Plus customers have live chat built into the backend). The Gurus may also get in touch with your Merchant Success Manager to follow up and make sure everything was taken care of if you have any questions.
Shopify Plus Community Group – The community group is open to Shopify Plus participants. This is an excellent opportunity to learn from company leaders who have seen their companies develop from $1 to $5 million, $5 to $10, $10 to $50, etc.
"FLOW" by Shopify Lighten Your Load with Automation
At some point, spending money on process automation will be required to grow while maintaining a high standard of customer service. Users of Shopify Plus have access to Shopify Flow, which combines front- and back-end operations using straightforward "trigger, condition, action" formulas. Get rid of the costly patchwork of programmes, third-party add-ons, and manual duties with a single solution that is linked directly into your commerce platform. According to what we can discern, this is a robust rules-based engine that allows business users to define criteria and thresholds that notify customers or start extra activities during routine business processes without needing engineers to write code.
Magento Assistance
If you choose Magento Commerce with Commerce Cloud, you may use the following services:
- Platform Support
- Small Business Magento Commerce, Cloud Commerce for Magento, and Cloud Hosted by Magento optimize a cloud infrastructure that is prepared for Magento so that you only need to be concerned about one thing when starting your online store.
- Accessibility to All
- Quick Page Load - Make your pages load more rapidly for consumers, which will improve sales conversion rates, SEO, and website bounce rates. Easily deploy your retail sites around the globe.
- The Content Delivery Network (CDN) is constantly functioning and ready, even during periods of high traffic (including Black Friday and Christmas).
- Use application performance monitoring to gain real-time information about your performance. Performance Evaluation (APM).
- PCI compliance is essential if your company processes, stores, and transfers cardholder data and accepts card payments.
- Small businesses Can Use Hosted Cloud Magento Commerce Account Executive The whole relationship will be managed by an appointed account manager.
- Live technical support is available around-the-clock.
- Availability of Express Solutions
Magento also benefits from this growth since their platform pricing levels are dependent on your annual gross revenue, but the tiers have a less direct connection to sales and a lower incentive to support your expansion. Additionally, their human resources are more akin to a typical account manager position, which is more driven to provide you access to new tools and skills than to necessarily advance your business. The sole difference is that, with Magento Commerce Pro, you get a dedicated Opening Manager who will act as a technical resource throughout your “first debut period,” or from the start of your subscription until the launch date of your store. Apart from this, the levels of support for Magento Commerce Starter and Magento Commerce Pro are comparable.
Conclusion – Shopify offers exceptional customer support. They expand gradually along with your company’s development in sales and revenue and are increasingly connected to your business. Although it makes sense in theory and we like how the stance is laid out, further research and feedback are needed to assess if this would really benefit all Shopify Plus customers. For those that need the “white glove” service that is now a part of your package, Shopify Plus is the only choice, but keep an eye on Magento as they aim to rapidly grow and alter their offers throughout 2018 and beyond.
Other Considerations
Finally, consult with other businesses. Find clients of Shopify, Shopify Plus, and Magento Commerce. Learn about the advantages and disadvantages, compare expenses, and get conplatformation from eCommerce industry professionals who have previously gone through the difficulties of figuring out how to expand their online companies on these platforms. Try some of the brands and individuals in your network to identify potential platforms to contact, and then utilise resources like Wappalyzer and BuiltWith to learn which companies are utilising these platforms. Reach out after you have a short list, or as a requirement for signing up, request that the suppliers give references from their current clients.
Technology is challenging and dynamic. Your internet business may succeed or fail depending on the vendor and system integrator you choose. Please contact us if you need assistance making this decision or for implementation services.
